Bilingual Level 1 Technical Support Specialist

About the role

Dyninno is seeking a proactive, tech‑savvy Bilingual Technical Support Specialist (Level 1) to join its on‑site team. You will handle hardware and software setup, troubleshoot issues, and document unique cases while supporting a fast‑paced, international environment.

Key responsibilities

• Install and configure company computers, operating systems, applications, and office/networking equipment (printers, Wi‑Fi, video/sound devices, servers).
• Diagnose, troubleshoot, and resolve hardware and software problems, providing timely assistance to employees.
• Manage user accounts and role assignments during onboarding and off‑boarding.
• Track support tickets in Jira, meet SLAs, and escalate when necessary.
• Coordinate with external suppliers for repairs, installations, and services.
• Collaborate with internal teams to improve IT processes and support quality.
• Train new team members on support procedures.
• Document unusual cases, develop policies, and maintain IT hardware inventory.
• Maintain clean, organized storage and workspaces for IT equipment.

Required profile

• Proven experience as a Technical Support, User Support, or Helpdesk Specialist.
• English proficiency at B2 level or higher.
• Strong communication, proactive attitude, quick learning ability, and collaborative mindset.
• Interest in solving both standard and non‑standard technical problems.
• High sense of responsibility and ability to work under pressure.

Required skills

• Hardware installation and configuration.
• Operating system setup and application deployment.
• Networking device configuration (Wi‑Fi, printers, video/sound equipment).
• Jira ticketing system management.
• IT inventory and asset management.

What we offer

• Indefinite‑term contract (full‑time, 40 hours/week).
• Monthly gross salary of 3,000,000 COP plus statutory benefits and transportation allowance.
• Private shuttle service or fuel allowance for commuting.
• On‑site work in the Chicó Norte neighborhood.