Bilingual Medical Back-Office Specialist (Spanish/English)

About the role

A physician-owned cardiology and heart-rhythm practice in Los Angeles is hiring a bilingual medical back-office specialist. The role is full-time, long-term and based on a quiet, private home workspace; it is nonclinical and cannot be combined with other work during the shift. Pay is $9.00 USD per hour for 40 paid hours per week, with biweekly payment.

Key responsibilities

• Answer patient calls in English and Spanish, handle scheduling, messages and call routing, and make outbound calls for appointments, recalls and follow-ups
• Take accurate messages for the practice manager, physician and clinical team and take part in daily check-ins
• Process prior authorizations for procedures, imaging and medications, verify insurance eligibility and work with US payers such as Medicare, Anthem and UnitedHealthcare
• Request and track outside medical records, faxes and lab results, index documents into patient charts and prepare charts before visits
• Coordinate and track referrals

Required profile

• Native-level English with a light accent and fluent, confident spoken English; native or fluent Spanish
• At least two years of US medical-practice back-office or patient-phone experience, including prior authorizations and insurance verification
• Full-time availability Monday to Friday during US Pacific Time business hours, with no other clients or paid work during the shift
• Quiet, private home workspace with reliable high-speed internet, a tested backup connection and a backup plan for power outages
• Ability to follow strict patient-privacy and confidentiality requirements

Required skills

• EMR experience is required; AdvancedMD is strongly preferred
• Comfort with Google Workspace, spreadsheets, cloud systems and new software

Candidates apply by submitting their CV, a short video introduction in English and answers to six questions about their experience, internet setup and availability. The selection process includes an English screening, online skills test, a mock patient call and an interview.