Billing Assistant (CMF) – Global Business Services

About the role

The CMF Billing Assistant manages the configurations in E2K that allow the global billing operation to run efficiently, according to operational and customer requirements. The role works with colleagues to create and maintain CMFs for all regions worldwide, in line with the rules and regulations of each territory. It suits someone flexible and able to think creatively.

Key responsibilities

• Process the full volume of incoming CMF requests according to internal workload assignments, supporting mailboxes across all regions
• Work with the CMF team so that cases are finished within the agreed SLA
• Make sure configurations are accurate, considering their impact at corporate, geographic and customer levels
• Keep CMF written procedures and documentation up to date
• Partner with the CMF Team Leader and Supervisor on urgent escalations
• Carry out periodic audits of processed cases with colleagues
• Support other team members and UPS departments so that CMF updates are done correctly and on time

Required profile

• Excellent verbal and written communication skills
• Ability to multitask in a fast-paced environment
• 70% proficiency in Excel and 80% proficiency in English