Business Development and Account Manager

About the role

The Business Development and Account Manager will drive profitable growth for IFF’s Probiotics and Biosciences portfolio across Mexico, Central America and the Caribbean. Based in Bogotá and working in a hybrid model, you will build and maintain trusted relationships with customers in dietary supplements and pharmaceutical sectors.

Key responsibilities

• Drive profitable growth for the Probiotics and Biosciences portfolio across Mexico, Central America and the Caribbean.
• Build and maintain strong, trust‑based relationships with existing and prospective customers in dietary supplements and pharmaceutical industries.
• Develop and manage an evergreen project pipeline, creating continuous opportunities.
• Define and execute account‑specific growth and defense strategies supported by detailed account plans.
• Identify customer strategies, unmet needs and market trends to unlock new business opportunities.
• Lead commercial negotiations including pricing, contracts and go‑to‑market strategies with direct customers and distributors.
• Act as primary liaison between customers and IFF internal teams (Applications, Regulatory, QA, Supply Chain, Customer Service, Marketing).
• Maintain accurate sales forecasts, manage risks and communicate insights through Salesforce and regional forums.
• Resolve customer issues, complaints and payment disputes to ensure high service levels throughout the sales cycle.

Required profile

• Bachelor’s degree in Food Engineering, Pharmaceutical Sciences or a related scientific field.
• Minimum 3 years of sales or business development experience, preferably in health, pharma or food ingredients.
• Proven experience with dietary‑supplement ingredients; probiotic experience strongly preferred.
• Solid understanding of health and dietary‑supplements markets, products and technologies.
• Demonstrated success in end‑to‑end development of new business opportunities.
• Strong strategic selling, negotiation and account‑management capabilities.
• Ability to translate customer pains into value‑driven commercial and technical solutions.
• Highly analytical, organized, results‑oriented and resilient in a fast‑paced environment.
• Excellent written and verbal English communication skills.

Required skills

• Salesforce
• Microsoft Office (Excel, PowerPoint, Word)