Business Process Analyst

About the role

Rockwell Automation is seeking a Business Process Analyst to join the Optimization, Enablement & Governance team in Bogota. You will work with stakeholders to execute operational processes, improve efficiency, and support continuous improvement and automation initiatives.

Key responsibilities

• Execute defined operational tasks such as data entry, data quality updates, and monitoring email inboxes.
• Resolve customer queries and complaints within SLA, providing accurate information and standardized responses.
• Create documentation including SOPs, FAQs, and training materials.
• Analyze data to produce reports for managers and support business planning.
• Identify and implement process improvements using CI and Lean methodologies.

Required profile

• Bachelor’s or Associate degree (completed or in progress).
• Advanced to fluent English proficiency.
• At least 1 year of experience as a Business Process Analyst.

Required skills

• Experience with SAP CRM, ERP, and ECC.
• Proficiency in Microsoft Office suite.

What we offer

• Comprehensive mindfulness program with premium Calm membership.
• Volunteer paid time off after 6 months of employment.
• Company volunteer and donation matching program.
• Employee Assistance Program and personalized wellbeing programs.
• On-demand digital course library for professional development.
• Hybrid work policy (onsite at least Monday, Tuesday, Thursday).