Carrier Sales - Logistics

About the role

Smart Shore Group, a nearshore outsourcing company based in Barranquilla, Colombia, partners with U.S.-based companies on logistics, customer service and back-office operations. Its Carrier Sales Representative is part of the Operations Team, reporting to the Carrier Sales Team Lead or Operations Manager, and works in a fast-paced brokerage environment with Account Managers, Dispatch, Pricing and Track & Trace. The role is on-site and open only to people living in Barranquilla or its metropolitan area.

Key responsibilities

• Source, negotiate and secure carriers to cover assigned freight while meeting margin objectives.
• Build and maintain long-term relationships with carriers and owner-operators across the U.S. market.
• Negotiate freight rates while balancing profitability, carrier satisfaction and customer service.
• Contact carriers proactively to source capacity for available loads and develop new partnerships.
• Verify carrier compliance (MC authority, insurance, W9, safety records, documentation) before booking.
• Confirm equipment availability, driver information, pickup and delivery appointments and load requirements.
• Send and manage rate confirmations and ensure carrier acceptance of load terms.
• Maintain carrier, pricing and load data in the Transportation Management System (TMS).
• Monitor loads through pickup and delivery, resolve service issues, delays and no-shows, and ensure tracking compliance (ELD, tracking apps, customer visibility).
• Meet KPIs on load coverage, gross margin, carrier compliance, productivity and service performance.

Required profile

• 1+ year of experience in Carrier Sales within U.S. freight brokerage or logistics.
• Bilingual in English, fluent orally and in writing (B2-C1); non-bilingual candidates will not be considered.
• Knowledge of the U.S. transportation market, including FTL, carrier capacity, freight pricing and lane management.
• Proven negotiation, sales and relationship-building skills with carriers.
• Experience with Transportation Management Systems (TMS).
• Analytical, organized and able to handle multiple priorities in a fast-paced environment.