Claims Tandem Assistant

About the role

Join Gallagher as a Claims Tandem Assistant and support claims adjusters in delivering efficient, high‑quality service to clients. You will act as the adjuster’s trusted “buddy,” handling administrative tasks and ensuring accurate documentation.

Key responsibilities

• Document medical notes and records to meet high standards.
• Collaborate closely with claims adjusters, providing essential administrative support.
• Follow up with medical providers to obtain timely and complete records.
• Use claims management software to track tasks, meet deadlines and maintain workflow efficiency.
• Participate in training on claims documentation and medical terminology.
• Assist with quality‑assurance activities, audits and performance‑metric reporting.

Required profile

• Strong attention to detail and organizational skills.
• Ability to work collaboratively in a team environment.
• Effective written and verbal communication in English.
• 1–2 years of administrative experience related to medical claims or documentation.
• Eagerness to learn and grow through training and feedback.
• Associate or Bachelor’s degree in business administration, claims management or a related field.