Client Relationship Manager - LATAM Capital Markets

About the role

FIS is hiring a Client Relationship Manager for its LATAM Capital Markets team, a fast-growing operation that has increased its sales staff by 30% in the last year. The role manages and grows a portfolio of strategic Capital Markets, Banking, Insurance and Asset Management clients across Latin America, with regular travel throughout South America.

Key responsibilities

• Manage and grow a portfolio of strategic clients in Capital Markets, Banking, Insurance and Asset Management across Latin America.
• Build trusted relationships with key stakeholders and executive sponsors, acting as strategic advisor and main point of contact.
• Develop and run account plans focused on retention, revenue growth, solution adoption and long-term partnership.
• Drive cross-sell, upsell, renewal and expansion opportunities across the FIS portfolio.
• Work with Regional Capital Markets Sales to build account strategies and support regional business objectives.
• Collaborate with Sales, Pre-Sales, Professional Services, CX, Product Management and Support teams, and coordinate internal and external stakeholders.
• Represent FIS in customer meetings, executive briefings, industry conferences and regional events.
• Travel regularly throughout South America and share market intelligence and customer feedback with regional leadership.

Required profile

• Bachelor's degree or equivalent combination of education, experience and skills.
• 5+ years in Account Management, Client Relationship Management, Customer Success, Business Development, Enterprise Sales, Consulting or similar client-facing roles in Financial Services or Technology.
• Understanding of Capital Markets, Banking, Asset Management, Treasury, Risk or Insurance.
• Ability to build relationships with senior executives and key decision-makers.
• Experience in a matrix organisation and working across Sales, Pre-Sales, Professional Services, CX, Product and Support teams.
• Fluent Spanish and English; Portuguese highly desirable.
• Willingness to travel throughout South America as required.

Required skills

• Strong communication, presentation, negotiation and stakeholder management skills.
• Self-motivated, able to work independently and manage multiple priorities.
• Added bonus: experience with large enterprise accounts in Latin America, knowledge of Capital Markets, Treasury, Risk, Investment Management, Trading or Insurance solutions, fintech or SaaS background, and existing networks in banks, investment firms, insurers or asset managers.

What we offer

• Competitive salary and strong bonus potential.
• Private medical cover, dental cover and travel insurance.
• Training in core financial, sales and FIS solutions topics.
• Time to support charities and a flexible, collaborative work environment.