Client Success Manager (Independent Contractor)

About the role

A digital marketing agency founded in 2012, which specialises in local SEO for home service businesses such as roofing, plumbing, HVAC, remodeling and construction, is looking for a Client Success Manager / Account Manager. The role is full-time and independent contractor, working U.S. Eastern Time (about 7-8 AM ET start), and is client-facing: building trust with clients who are often skeptical of marketing, turning performance data into understandable results and driving long-term retention. Implementation is handled by dedicated fulfillment teams.

Key responsibilities

• Prepare for and lead monthly one-on-one client calls (about 1 hour of prep plus 1 hour per client)
• Run client onboarding calls, reviewing sales call notes and recordings beforehand
• Give clear follow-up tasks to the internal SEO, Google Ads and web design teams after each call
• Monitor account health during the month and reply promptly to client messages
• Explain marketing results (calls, rankings, ad results) in plain language
• Pitch additional services (SEO, Google Ads, LSA, etc.) as genuine value adds
• Take part in weekly call reviews and daily team check-ins
• Read reports from Go High Level, local rank trackers and Google Ads
• Build relationships strong enough to generate client referrals

Required profile

• Outgoing, personable and genuinely curious about marketing
• High accountability, reliable computer and internet setup, and strong on-camera presence
• Ability to manage account workloads in a fast-paced environment
• Strong written and spoken English
• Based in Latin America and able to work U.S. Eastern Time hours

Required skills

• Prior experience as an Account Manager, Client Success Manager or Customer Success Manager at a marketing or digital agency
• Experience with home service clients strongly preferred
• Familiarity with CRM tools such as Go High Level (HubSpot experience also welcome)
• Working knowledge of SEO reporting tools (Ahrefs, BrightLocal, local rank trackers) and Google Ads reports