Collections Specialist

About the role

At TransPerfect, the Billing and Collections team ensures invoices are paid within agreed terms. The Collections Specialist will work closely with Sales, Accounts Receivable and clients to resolve overdue receivables while maintaining strong relationships.

Key responsibilities

• Provide professional advice to Sales, clients and junior team members on collections matters.
• Contact clients via phone and email regarding overdue invoices, determine payment cycles, establish payment plans and resolve disputes.
• Manage the assigned collections workload, aiming to reduce outstanding balances while preserving client relationships.
• Develop and maintain detailed client payment best‑practice pages on the intranet.
• Communicate billing and collections policies to Sales and ensure proper invoicing.
• Report trends and client concerns to department managers and recommend efficiency improvements.
• Respond to client requests for documentation such as W‑9 forms, vendor agreements and bank details.
• Support special projects and other tasks assigned by the manager.

Required profile

• Bachelor’s degree or equivalent qualification in credit control, debt management or a related field.
• 1–2 years of experience in billing, collections or credit control.
• Proficiency with Microsoft Outlook, Word and Excel, including advanced formulas and pivot tables.
• Strong written and spoken English communication skills.
• Self‑motivated, reliable and able to take ownership of tasks.
• Analytical problem‑solver with negotiation and influencing abilities.
• Team player comfortable working in a multicultural, global environment.
• Detail‑oriented, curious and capable of suggesting process improvements.

Required skills

• Microsoft Outlook, Word and Excel.
• Excel functions such as SUMIF, AVERAGEIF, COUNTIF, INDEX‑MATCH, VLOOKUP, pivot tables and conditional formatting.