Customer Care Specialist – Colombia (Oct Start)

About the role

Join Preply’s Customer Support Squad to guide and support users, resolve their issues, and act as a true Customer Advocate. The role offers a rotating 9‑hour shift schedule with ample rest periods, and you’ll receive ongoing training and mentorship from managers with experience at top tech companies. You’ll work in a dynamic, tech‑enabled environment that values flexibility and continuous learning.

Key responsibilities

• Answer customers’ questions and resolve issues via chat, email, and social channels.
• Identify problem areas and flag them to the relevant teams.
• Ensure customer satisfaction by collecting and tracking user feedback.
• Collaborate closely with product teams to resolve issues and share feedback.
• Adhere to the rotating shift schedule, ensuring proper rest periods between shifts.

Required profile

• Previous experience providing support through live chats.
• Fluency in English with strong written and verbal communication skills.
• Strong technical and analytical abilities, able to propose proactive solutions.
• Customer‑centric, empathetic mindset with excellent listening skills.
• Passion for learning and self‑improvement.
• Ability to work effectively in a team environment.
• Ability to focus on delivering fast results.