Customer Community Manager – Salesforce Experience Cloud

About the role

We are looking for a Customer Community Manager to lead our digital community on the Salesforce Experience Cloud platform. The role blends community building, customer engagement, and platform administration to deliver a vibrant, value‑adding environment for our users.

Key responsibilities

• Design, launch and grow digital customer communities and portals.
• Manage forums, content, knowledge bases and ensure information stays current.
• Collaborate with Customer Success, Product, Support, Marketing and Technology teams to align community initiatives with business goals.
• Monitor community activity, gather feedback and drive continuous platform improvements.
• Provide day‑to‑day support for users and troubleshoot platform issues.

Required profile

• Proven experience building or managing digital customer communities.
• Hands‑on experience with Salesforce Experience Cloud (formerly Community Cloud).
• Background in managing customer or partner portals, forums, or knowledge bases.
• Strong customer‑centric mindset with ability to foster engagement and participation.
• Advanced English proficiency; experience in SaaS or technology companies is a plus.

Required skills

• Salesforce Experience Cloud

What we offer

• 100 % remote work within Colombia.
• Indefinite‑term (permanent) contract.
• Salary up to COP 11,000,000.
• Opportunity to shape a key customer‑facing platform.