Customer Licensing Support Engineer

About the role

As a Bilingual Technical Support Engineer you will act as the vital link between clients and technical solutions, delivering first and second‑level support in both English and Spanish.

Key responsibilities

• Provide first and second‑level technical support for hardware, software, and network issues.
• Document support activities and maintain detailed records in the ticketing system.
• Collaborate with cross‑functional teams to escalate and resolve complex problems.
• Identify recurring issues and contribute to knowledge‑base articles and support documentation.

Required profile

• 1‑4 years of technical support experience (entry‑level candidates with strong aptitude are welcome).
• Advanced English proficiency and fluency in Spanish, both written and verbal.
• Customer‑oriented mindset with strong problem‑solving abilities.
• Availability to work in a hybrid model in Bogota (2‑3 days onsite per week).

Required skills

• Networking troubleshooting.
• Hardware troubleshooting.
• Software troubleshooting.

What we offer

• Empowering environment with autonomy and goal‑setting, rated 8.4+ in employee feedback.
• Continuous feedback through performance management tools and quarterly check‑ins.
• Free access to learning platforms such as Coursera, Udemy, Microsoft, AWS, and Google.
• Career acceleration programs including leadership development and digital academy training.