Customer Partner – Strategic Account Leader

About the role

As a Customer Partner you will act as the strategic architect of Kyndryl’s most valuable customer relationships, building trusted connections with C‑suite executives and leveraging Kyndryl’s global expertise to solve complex business challenges.

Key responsibilities

• Develop and execute account strategies that drive growth, retain top accounts and expand scope into new capabilities.
• Own the full P&L for assigned accounts, ensuring customer satisfaction, compliance and profitability.
• Cultivate executive alliances and collaborate with sales teams to manage the end‑to‑end sales process from prospecting to closing.
• Partner with ecosystem partners to build a strong go‑to‑market pipeline and win new deals.
• Identify and qualify bespoke service opportunities that meet each customer’s unique needs.

Required profile

• Proven experience running account P&L and managing the full sales cycle.
• Deep knowledge of business and technology trends and industry best practices.
• Track record of revenue growth, cost management and profitability analysis.
• Open‑minded, empathetic approach to building relationships with customers.