Customer Service Associate RBS

About the role

The Customer Service Associate RBS will act as a liaison between clients and SGS's Microbiology and Chemistry departments, ensuring timely, high‑quality delivery of pharmaceutical testing services.

Key responsibilities

• Scope work for proposals, prepare and submit quotes for USP, EP, and JP compendial testing and keep client/quote data up to date in CRM platforms.
• Coordinate technical support, manage client information, RFPs and quotations in Salesforce and PandaDoc, and notify operations of incoming samples.
• Provide clients with updates on testing delays, routine TAT communications, and ensure compliance with GMP, GLP and ISO standards.

Required profile

• Bachelor’s degree in Chemistry, Microbiology or related scientific field.
• Minimum 1 year experience in a customer service role and at least 2 years in pharma laboratory testing with cGMP experience.
• Strong written and verbal communication skills in English (C1 level).

Required skills

• Proficiency with Salesforce and PandaDoc quotation tools.
• Strong computer skills, especially Microsoft Office (Outlook, Word, Excel).
• Ability to read and interpret technical documents, study protocols and RFPs related to pharmaceutical testing.