Customer Service Representative
Naur Talent · Cali
Descripcion del puesto
About the role
We are seeking a Customer Service Representative to deliver exceptional support to healthcare members and providers in Cali. The role is fully onsite and focuses on handling high‑volume inbound and outbound calls while ensuring accurate documentation.
Key responsibilities
- Handle high‑volume inbound and outbound customer calls.
- Research and resolve inquiries related to access, billing, and claims.
- Conduct follow‑up calls with healthcare members and providers.
- Document interactions accurately in company systems.
- Support provider relations, account management, and operational activities.
Required profile
- Minimum 1.5 years of experience handling phone calls and email tickets.
- Advanced English (C1) – mandatory.
- Strong communication, problem‑solving and organizational skills.
- Ability to work independently and collaboratively on‑site.
- Healthcare or insurance experience is a plus.
Required skills
- Proficiency in computer systems and standard office software.
- Advanced English language proficiency (C1).
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Publicado hace 3 horas
Expira en 1 mes
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Naur Talent
Cali
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