Customer Service Representative – Medellín

About the role

We are looking for a motivated Customer Service Representative to join our Medellín team and act as the voice of Vive Health. You will support patients, caregivers, and Amazon customers by providing accurate product information and resolving issues efficiently.

Key responsibilities

• Identify and assess customer needs to ensure satisfaction.
• Build sustainable relationships through clear, interactive communication.
• Meet personal and team sales targets and call‑handling quotas.
• Handle complaints, propose solutions within set time limits, and follow up to confirm resolution.
• Maintain detailed records of interactions and process customer accounts.

Required profile

• Genuine enthusiasm for helping customers.
• Patient, empathetic, and strong active‑listening abilities.
• Natural problem‑solver with confidence in troubleshooting.
• Commitment to high service standards and customer satisfaction.

Required skills

• Familiarity with CRM systems.

What we offer

• 15 days paid time off plus 12 paid holidays.
• 10 days parental leave for growing families.
• Annual profit‑sharing program.
• Clear career progression via a Reward and Belt System.
• Education reimbursement after one year of tenure.
• Monthly birthday celebrations and quarterly team‑building activities.