Customer Service Sales Representative

About the role

We are looking for a remote Customer Service Sales Representative to drive patient growth through both warm inbound lead conversion and outbound outreach. You will own the full conversion journey, from the first touch to scheduled calls, in a fast‑growing health‑tech startup.

Key responsibilities

• Convert warm inbound leads into scheduled patient calls.
• Conduct outbound calls to re‑engage cold or inactive leads.
• Run structured outbound campaigns to reach potential patients.
• Engage prospects via phone, SMS, chat, and email.
• Educate patients using approved, non‑clinical messaging.
• Handle objections with empathy and confidence.
• Manage your own pipeline, prioritize follow‑ups, and maintain accurate CRM documentation.
• Meet and exceed daily, weekly, and monthly conversion and activity KPIs.
• Collaborate with care and operations teams for seamless onboarding.

Required profile

• 3+ years of sales experience (inside sales, telesales, or high‑ticket sales).
• Proven remote sales experience.
• Comfortable making 50+ calls per day when needed.
• Experience in telehealth, healthtech, SaaS, DTC, or wellness is preferred.
• Strong hunter mentality with consultative selling ability.
• Track record of meeting or exceeding sales targets.
• Highly organized, self‑motivated, and able to work US business hours.
• Professional‑level English communication skills.

Required skills

• CRM systems
• Slack
• Dialpad
• Spreadsheets

What we offer

• Base salary plus uncapped commission (performance‑driven earnings).
• Fully remote position.
• Direct impact in a fast‑growing healthcare sector.
• Startup culture that rewards results, ownership, and execution.