Customer Service Specialist – LATAM

About the role

The Customer Service Specialist for LATAM will be the primary point of contact for internal and external customers, handling inquiries, orders, and service issues. Based in Bogotá, you will support chat and call channels, contribute to process improvements, and ensure compliance with audit requirements.

Key responsibilities

• Manage interactions, queries, and requests from internal and external customers via chat and phone.
• Create, process, and track orders, schedule deliveries and appointments.
• Analyze customer service data to identify trends, improvement opportunities, and support continuous improvement initiatives.
• Provide audit support and resolve issues related to orders, account inquiries, disputes, returns, and recalls.
• Participate in projects and initiatives, championing best practices in customer service processes.

Required profile

• Strong decision‑making ability and efficiency in handling multiple information sources.
• Excellent written and oral communication skills.
• Experience in project management, analytics, and problem solving.
• Solid understanding of customer relationship management and end‑to‑end process flows.
• Compliance orientation and awareness of health & safety standards.

Required skills

• Proficiency with MS Office (Word, Excel, PowerPoint).
• Experience using CRM tools for customer relationship management.

What we offer

• An inclusive work environment that values diversity and individual merit.
• Opportunities to work on innovative healthcare solutions within a global leader.
• Professional development and participation in cross‑functional projects.