Customer Success Management Senior Specialist

About the role

Amadeus Hospitality Distribution Consulting unit in the Americas helps travel sellers and partners access and distribute hotel content. As a Customer Success Specialist, you will help customers get the most value from Amadeus hospitality distribution solutions, working closely with them to understand their needs and challenges and support the adoption of the solutions. You will work alongside Customer Success Managers and cross-functional teams to strengthen the post-sales experience.

Key responsibilities

• Help customers understand their goals and maximise value from Amadeus solutions
• Drive adoption and engagement through best practices and proactive guidance
• Act as a trusted product expert, guiding customers through troubleshooting and collaborating with internal teams to find root causes and solutions
• Monitor success by tracking key metrics and anticipating challenges
• Build relationships through regular engagement and business reviews
• Support retention and growth by contributing to renewals and identifying more value for customers

Required profile

• Fluent in English
• Clear, confident and effective communication with customers and internal stakeholders
• Ability to build trusted, lasting relationships and work collaboratively across teams
• Ownership and accountability, taking initiative from challenge to resolution
• Analytical thinking, using data and structured problem-solving
• 4 years of experience in customer-facing roles

What we offer

• Competitive remuneration, individual and company annual bonus, paid vacation and holidays
• Health insurance and other benefits
• Hybrid working model
• Online learning hubs with technical and soft skills training