Customer Success Manager

About the role

LongevityX is a premium online coaching business that helps high‑net‑worth individuals optimise health, performance and longevity. We are looking for a full‑time Customer Success Manager who will own the end‑to‑end client experience, acting as the trusted point of contact for our demanding clientele.

Key responsibilities

• Manage client relationships across email, WhatsApp and video calls, serving as the primary point of contact.
• Onboard new clients with precision and warmth, setting the tone for an exceptional experience.
• Proactively monitor client progress and satisfaction, identifying issues before they become complaints.
• Resolve problems independently, finding solutions without escalating unnecessarily.
• Maintain client portals and dashboards accurately.
• Coordinate internally with coaches and other team members to deliver on commitments.
• Capture client feedback and surface insights to improve the business.

Required profile

• Based in South America.
• 3‑5 years of experience in client success, account management or a high‑touch service role.
• Proven track record of exceeding client expectations.
• Exceptional written and spoken English – polished, warm and precise.
• Strong ownership mentality and emotional intelligence.
• Comfortable on video calls with demanding, high‑achieving clients.

Required skills

• Experience with CRM systems.