Customer Success Specialist – Services

About the role

Mastercard is expanding its Services Customer Success team to help customers maximise the value of its network products. As a Customer Success Specialist you will work closely with senior Customer Success Managers and cross‑functional partners to ensure priority customers achieve their strategic objectives.

Key responsibilities

• Engage with customer stakeholders to evaluate solution viability and understand cyber‑threat landscapes in the financial and payments sectors.
• Identify optimisation opportunities that drive customer value and align with strategic goals.
• Articulate key performance indicators related to cost, usage and impact.
• Support senior Customer Success Managers in delivering tailored strategies and proactive engagement.
• Collaborate with Network Services, Account Management, Sales, Product, Technical Account Managers and delivery teams to realise the full value proposition of Mastercard network products.
• Contribute to business growth by qualifying leads for value expansion and providing feedback for product and process improvements.

Required profile

• Strong interest in B2B customer success within the payments ecosystem.
• Ability to work collaboratively with diverse internal teams and external customers.
• Analytical mindset to assess solution viability and performance metrics.

Required skills