Customer Success Team Leader

About the role

We are a fast‑growing VC‑backed technology company seeking a hands‑on Customer Success Team Leader to manage our international Customer Success team while directly owning key client relationships. This player‑coach role blends people management with direct customer engagement, ensuring successful AI‑driven implementations and measurable ROI for our global clients.

Key responsibilities

• Lead, mentor and support an international team of Customer Success Managers, fostering a consultative, value‑driven culture.
• Maintain a personal book of business, partnering with key accounts to understand financial and operational workflows and drive high‑impact professional services and AI implementation projects.
• Define operational goals, conduct business reviews and demonstrate concrete financial returns and business value.
• Act as primary escalation point for international customer issues, providing strategic guidance to resolve complex blockers.
• Ensure consistent execution of onboarding, training and support processes across regions.
• Monitor usage, adoption and engagement data to proactively mitigate churn and identify growth opportunities.
• Collect and relay critical customer feedback to Product and Operations teams and support post‑sales conversations when deep product expertise is required.

Required profile

• Player‑coach mentality: enjoys direct customer interaction while leading a team.
• Strong background in management consulting, fintech, implementation or project‑oriented environments.
• Proven analytical ability to discuss financial metrics, ROI and complex software implementations; AI project experience is a plus.
• Fluency in multiple languages (bilingual preferred).

Required skills

• Analytical and financial modeling skills.
• Experience with AI implementation projects.
• Consultative account management expertise.

What we offer

• Opportunity to shape a rapidly scaling, innovative technology platform.
• Leadership role with direct impact on global client success.
• Collaborative, international team environment.