Customer Support Representative (100% remote)

About the role

We are looking for a motivated Customer Support Representative to join our team remotely. You will be the first point of contact for customers, handling inquiries via phone and email, updating accounts, and ensuring issues are resolved quickly and accurately.

Key responsibilities

• Answer incoming customer phone calls and provide clear, professional support.
• Respond to customer emails promptly and courteously.
• Process registrations, account updates, changes, and refunds.
• Handle billing inquiries and resolve related issues.
• Maintain and update customer records and spreadsheets.
• Support scheduling and roster changes.
• Communicate program details to parents and guardians.
• Coordinate with internal teams to resolve requests and escalate urgent issues to management.
• Learn service areas, cities, and locations to assist customers accurately.

Required profile

• Previous experience in customer service or call‑center environments.
• Excellent verbal and written English communication skills.
• Clear, easy‑to‑understand speaking voice.
• Comfortable handling a high volume of calls.
• Strong multitasking ability in a fast‑paced setting.
• Independent decision‑making and ownership of customer issues.
• Organized, reliable, and process‑driven.

Required skills