Customer Support Representative

About the role

Join Picnic as a Customer Support Representative and become the go‑to expert on our platform, processes, and policies. You will handle customer inquiries across multiple channels, ensuring a seamless and joyful lunch experience for employees.

Key responsibilities

• Apply correct troubleshooting processes and language to resolve complaints via email, chat, phone, and in‑person.
• Use good judgment and strong communication to solve escalations on the first attempt.
• Respond quickly to maintain 100% customer satisfaction.
• Collaborate with other departments to prioritize and allocate resources as needed.
• Contribute to building best practices for the Customer Support team.

Required profile

• Minimum one year of experience in a track‑and‑trace or logistics role.
• English proficiency at C1 level.
• Strong problem‑solving abilities, service‑oriented mindset, and excellent organizational skills.
• Preferred experience in a fast‑paced, time‑sensitive delivery environment.

Required skills

What we offer

• Opportunity to drive real impact in a fast‑growing startup.
• Ownership of your city’s performance with visible results.
• Purpose‑driven mission to improve workplace experiences.
• Professional growth as the company scales.
• On‑site work in our Bogotá office, five days a week.