Data Analyst - DiDi Food LATAM

About the role

DiDi Food is looking for a highly analytical and proactive Data Analyst to support its LATAM operations. The Account Ops and Onboarding area manages the full operational lifecycle of restaurant partners, from store setup and device logistics to feature adoption and technical support. As a Senior Analyst, you will own high-impact Customer Success initiatives, partnering with Commercial, Operations, Product and Strategy to design metrics, processes and insights that improve KPIs.

Key responsibilities

• Drive automation and AI initiatives by identifying manual processes and deploying scalable solutions with Python, SQL and AI tools to automate reporting and operational tasks.
• Generate actionable insights through advanced analysis of trends and root causes, turning them into action plans that improve operational execution and restaurant performance.
• Forecast and plan capacity by modelling agent productivity to optimise resource allocation and reduce idle capacity.
• Establish data quality and governance by building reliable data models, coordinating data across internal and external sources and keeping databases and trackers updated.
• Communicate clearly by designing automated daily KPI monitors, weekly business review packs and team scorecards, and crafting concise, executive-ready narratives.

Required profile

• Degree in Systems Engineering, Statistics, Data Science, Economics or a related quantitative field.
• Professional proficiency in Spanish and English.
• Strong analytical and statistical abilities, attention to detail, proactive mindset, ownership, process optimization, communication and teamwork.

Required skills

• Strong SQL and Python skills.
• Experience or interest in AI and automation.
• Advanced Excel/Google Sheets and PowerPoint/Google Slides.