Desktop Support Analyst – Application Migration

About the role

We are looking for a Desktop Support Analyst who will guide customers through the migration to new login credentials and hardware. The role combines phone, email and screen‑sharing support to ensure a smooth transition for workstations, printers, cash registers and related devices.

Key responsibilities

• Install and configure applications for new user logins.
• Deploy and set up printer drivers and integrate them into relevant software.
• Configure IP addresses for devices such as cash drawers and credit‑card terminals.
• Conduct outbound calls and emails to inform customers about migration initiatives and track progress.
• Handle inbound queries via phone and email, providing real‑time assistance.
• Document all customer interactions and migration status in Salesforce.

Required profile

• Minimum 4 years of application/desktop support experience.
• Strong customer‑facing attitude with excellent communication skills.
• Ability to work independently and manage multiple migration projects.

Required skills

• Windows desktop support
• VPN configuration and troubleshooting
• Printer support and driver installation
• TCP/IP and DNS basics
• Microsoft 365 administration
• Salesforce (or similar CRM/ticketing) usage
• Remote support tools and techniques