Director, Site Enablement Solutions

About the role

IQVIA Site Enablement Solutions provides site-based clinical research support to help sponsors and research sites address capacity, enrollment and study execution challenges. Reporting to the Senior Director, Global Head of Site Enablement Solutions, the Director leads the business growth strategy through strategic account planning, executive customer engagement, customer expansion, opportunity conversion and commercialization of emerging capabilities. This is an execution-focused commercial leadership role dedicated to Site Enablement Solutions, working across Business Development, Operations, Delivery, Finance, Marketing, Technology and Strategy.

Key responsibilities

• Lead strategic account planning and growth execution across priority customers, and build account-specific expansion plans across therapeutic areas, geographies, studies and delivery models.
• Convert study-level and country-level engagements into broader portfolio and enterprise relationships, and build executive customer relationships, stakeholder maps, sponsorship models and governance approaches.
• Design customized site support solutions and commercial structures, and partner with Business Development on qualification, proposals, pricing, negotiation and bid defense.
• Increase the inclusion of site support solutions in Full Service opportunities, and set up repeatable frameworks for account growth, pipeline-to-revenue tracking and conversion discipline.
• Translate emerging capabilities into customer-ready propositions and use cases, and strengthen value articulation with ROI models, KPIs, case studies and proof points.
• Partner with Delivery and regional teams on country readiness, resource models, contracting and implementation, and turn customer and market feedback into expansion priorities.
• Serve on the Site Enablement Solutions leadership team, establish account reviews and progress reporting, and coach colleagues on customer engagement and solution positioning.

Required profile

• Bachelor's degree in healthcare, life sciences, business or a related discipline, or an equivalent combination of education, training and experience.
• Minimum of 10 years of experience in clinical research, healthcare services, CRO services, site services or a related life sciences environment.
• Demonstrated experience in strategic account management, customer partnerships, commercial growth, solution development or business development.
• Experience designing and negotiating complex, customized service solutions and engaging senior stakeholders in pharma, biotech or clinical research organizations.
• Experience in global, highly matrixed organizations; coaching or leading customer-facing teams is preferred.

Required skills

• Deep understanding of clinical trial operations, site workflows, site capacity constraints and sponsor decision-making.
• Strong commercial judgment, negotiation and executive communication and presentation skills.
• Ability to lead through influence across Business Development, Operations, Delivery, Finance, Marketing, Technology and Strategy.
• English at a strong command level; knowledge of global delivery models, site contracting and country activation is preferred.