Director, Subject Matter Expert - Acquiring

About the role

Within Mastercard's Advisors & Consulting Services, the Acquiring & Acceptance practice partners with acquirers, banks, processors, payment facilitators, ISVs, orchestration platforms, fintechs and merchants to design and scale payment acceptance across Latin America and the Caribbean. As Director, Subject Matter Expert - Acquiring, you will act as a trusted client business advisor who scopes, leads and advises on acquiring-focused engagements, partnering with Business Development and Product teams to develop and pitch engagements that leverage Mastercard data and consulting knowledge.

Key responsibilities

• Steer and provide content leadership on complex acquiring engagements, from go-to-market and merchant acquisition strategy to pricing, activation, usage and retention
• Direct the development of commercial strategies and programs for regional and global clients using data and technology solutions
• Own senior client relationships from mid-level to C-suite and serve as a trusted advisor
• Provide specialist sales support, product refinement and market-facing views on distribution, pricing and merchant growth
• Guide the team through complex problem solving, motivate project delivery teams and own relationships with internal Product and Business Development stakeholders
• Lead on-the-job training, coaching and mentorship of direct and outside team members

Required profile

• Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management or product management, with a strong commercial orientation in acquiring or payments
• Minimum 5-10 years of relevant experience in the acquiring business, with emphasis on the commercial side (go-to-market, pricing, merchant acquisition, onboarding/activation, usage and retention)
• Experience coaching and leading teams on large strategic consulting engagements and leading senior client relationships
• Deep knowledge of business KPIs, financials and acquiring/merchant economics
• Ability to identify new business opportunities, lead proposal development and scoping, and create new knowledge or innovative solutions
• Eligibility to work in the country of application and willingness to travel

Required skills

• Advanced Word, Excel and PowerPoint skills
• Logical, structured thinking and affinity for numerical analysis
• Effective communication in English and the local office languages; Spanish required, Portuguese a plus