Dispatch Coordinator – Transportation Operations

About the role

We are seeking a detail‑oriented Dispatch Coordinator to support our transportation operations. You will process dispatch orders, track shipments, and maintain accurate load information using McLeod TMS.

Key responsibilities

• Create and process incoming dispatch orders, ensuring all information is accurate.
• Monitor shipment progress, update load statuses, and keep tracking dashboards current.
• Communicate with carriers and drivers for updates, pickups, and deliveries.
• Escalate accidents, damages, delays, and other operational issues promptly.
• Prepare carrier and driver documentation and verify customer credit in Ansonia before dispatch.
• Send Bills of Lading after orders are created and provide customers with timely shipment updates.

Required profile

• 6–12 months of experience in logistics, dispatch, or transportation coordination.
• High school diploma or equivalent.
• Strong communication and customer service skills for phone and email interactions.
• Excellent organizational ability and attention to detail.
• Capability to monitor multiple loads, prioritize follow‑ups, and respond quickly to issues.

Required skills

• McLeod TMS
• Ansonia