Enablement Process and Improvement Training Lead

About the role

The Enablement Process and Improvement Training Lead plans, delivers and evaluates training programmes supporting onboarding, colleague readiness, process adoption and continuous performance improvement. The role works with Service Delivery leaders, subject matter experts, Process, Quality and Content teams so that training is relevant, measurable and aligned with business priorities.

Key responsibilities

• Plan and prioritise the training calendar, including new hire waves, refreshers and ad hoc requests.
• Assess training needs, identify skill gaps and build a prioritised learning roadmap.
• Own the curriculum architecture and role-based learning paths, keeping materials current, approved, versioned and maintained in the LMS.
• Coordinate new hire waves and priority learning activities, ensuring readiness, consistent delivery and effective logistics.
• Manage the colleague readiness model using performance, attendance and trainer evaluation data to flag at-risk colleagues and support probation decisions.
• Monitor attendance, learner sentiment, training effectiveness and metrics such as time to proficiency, readiness, adoption and feedback.
• Prioritise ad hoc requests and oversee the development and approval of final deliverables.
• Govern the learning library and knowledge repository, keeping content organised, accessible, reusable and up to date.
• Partner with SMEs, leaders, Process and Quality teams to keep content accurate and close the feedback loop.
• Document critical processes, define backup plans, manage emerging risks and support business continuity.
• Prepare and present training readouts and business reviews showing impact on onboarding, readiness, adoption, performance and attrition.

Required profile

• At least 5 years of experience in training and learning.
• Experience in training, learning and development, onboarding, performance management or operational readiness.
• Experience managing curricula, learning paths, LMS platforms and knowledge repositories.
• Strong analytical, organisational, communication and stakeholder management skills; able to manage multiple priorities and turn data into action.
• Fluency in English (C1); only English CVs will be considered.

Required skills

• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• LMS and knowledge repository management.

Marsh is a global risk, reinsurance and capital, people and investments firm and management consulting adviser. It offers a hybrid model: colleagues must be in their local office or onsite with clients at least three days per week, with at least one anchor day per week for office-based teams.