Endpoint Solutions L3 Engineer

About the role

The Endpoint Solutions L3 is a senior technical engineer responsible for the design, support, optimization and day-to-day operation of enterprise endpoint services, including Windows (SCCM/Intune), Apple (JAMF/macOS/iOS), VDI (Citrix/AWS) and Print Services. It is the highest technical escalation point in the team, providing hands-on engineering leadership, mentoring L1/L2 engineers and ensuring service stability, security and compliance.

Key responsibilities

• Own and support enterprise endpoint technologies across Windows, Apple, VDI and Print Services, and act as the primary L3 escalation point for complex issues.
• Lead troubleshooting, incident resolution, upgrades, migrations and service improvements while adhering to SLAs, security standards and best practices.
• Develop and maintain automation with PowerShell and endpoint management tools; standardize patching, application packaging, deployments and configurations.
• Drive modernization initiatives such as Intune-first management, Apple zero-touch deployments and cloud-based VDI.
• Lead P1/P2 incident response, perform root cause analysis and implement preventative measures.
• Mentor L1 and L2 engineers, support client-facing discussions, service reviews and technical reporting, and contribute to continuous improvement.

Required profile

• 8-11 years of experience in Endpoint, EUC, Infrastructure or Workplace Technology environments.
• Minimum 2 years in a senior engineer or technical lead role.
• Proven experience managing enterprise-scale endpoint environments.
• Strong knowledge of ITIL processes (Incident, Problem, Change and Service Management) and experience with SLA management, CAB reviews, compliance and audits.

Required skills

• Microsoft Intune and SCCM
• JAMF and Apple device management
• Citrix VDI (CVAD/DaaS) and AWS WorkSpaces/AppStream
• Active Directory, Group Policy and endpoint security
• Azure AD / Entra ID
• PowerShell scripting and automation
• Networking fundamentals and hybrid cloud environments