Executive Voice Customer Service Representative

About the role

The Executive Voice Customer Service role is focused on processing back‑office transactions for a US property & casualty (P&C) client. You will handle mid‑term changes, endorsements, coding, correspondence and other related tasks, ensuring compliance with service level agreements (SLAs) and internal procedures.

Key responsibilities

• Process all assigned back‑office transactions accurately and within defined SLAs.
• Follow documented desktop procedures to maintain consistency and quality.
• Monitor and meet target metrics related to volume, timeliness and error rates.
• Ensure transaction quality complies with predefined parameters and client standards.
• Maintain strict deadlines while striving to exceed process and customer satisfaction metrics.

Required profile

• Strong attention to detail and ability to work under pressure.
• Excellent organizational skills and adherence to procedural guidelines.
• Ability to meet quantitative targets and quality standards.
• Effective communication skills for internal coordination.

Required skills

• Familiarity with insurance back‑office processes such as endorsements and coding.