Fusion Squad Lead

About the role

Kyndryl runs and reimagines the mission-critical technology systems that power leading businesses, and is looking for a Fusion Squad Lead in Bogota. The role directs a team of infrastructure engineers responsible for critical client operations, service layers and new initiatives, acting as a hands-on technical leader who oversees operational shifts and guarantees strict SLA compliance.

Key responsibilities

• Direct, mentor and support a team of engineers, fostering a collaborative, high-performance environment
• Oversee client operational shifts, manage service layers and ensure strict SLA compliance
• Act as the primary escalation point for complex technical issues to keep platforms stable
• Run Agile ceremonies, manage backlogs, optimise workflows and drive continuous improvement
• Maintain end-to-end ownership of the technology stack and service layer

Required profile

• 3 to 5 years of experience leading technical teams in IT services, technology consulting or managed services
• Proven experience directing engineering groups, managing operational shifts and ensuring client SLA compliance
• Strong technical leadership, availability for operational criticalities and a growth mindset
• English is not required; Spanish proficiency is required
• Hybrid work model preferred

Required skills

• Linux administration
• Kubernetes and containerization
• Middleware technologies (service layer / middleware operations)
• Preferred: Bachelor's degree in Systems Engineering, Computer Science, Telecommunications or a related field
• Preferred: Linux/Kubernetes certifications, ITIL, CSM, PMP or similar