Guest Service Agent

About the role

As a Guest Service Agent you will be the first point of contact for guests, creating a welcoming atmosphere and ensuring a smooth stay from arrival to departure. You will represent Hilton’s commitment to exceptional hospitality while delivering memorable experiences.

Key responsibilities

• Deliver a warm welcome by greeting guests, completing check‑in, assigning rooms, issuing keys and providing welcome materials or bell‑service assistance.
• Process guest departures efficiently, verify charges, handle payments, issue receipts and use the point‑of‑sale system accurately.
• Provide comprehensive information about hotel offerings, room types, rates, promotions and local attractions to answer guest inquiries.
• Promote hotel amenities and services through up‑selling techniques to maximize revenue.
• Respond promptly to guest requests, resolve concerns with care and urgency, and manage communications and messages effectively.

Required profile

• Passion for delivering hospitality with warmth and integrity.
• Commitment to teamwork, leadership and ownership.
• Ability to act with urgency and discipline in every interaction.

Required skills