Ingeniero de soporte de TI

About the role

Solutek B2B is looking for a full‑time IT Support Engineer to work on‑site in Bogota, D.C. The role focuses on delivering reliable technical assistance to internal teams and external clients, ensuring that IT services remain stable, secure, and responsive.

Key responsibilities

• Diagnose and resolve hardware, software, and network incidents.
• Manage user requests and tickets through help‑desk tools such as Intune, ServiceNow, and Microsoft 365.
• Perform basic system‑administration tasks, including user‑account, device, and application management.
• Support Windows and Linux operating systems and common business applications.
• Document incidents, resolutions, and escalation steps.
• Collaborate with IT and business stakeholders to maintain high service levels.
• Identify recurring problems and propose technical or procedural improvements.
• Ensure IT services comply with basic cybersecurity best practices.

Required profile

• English proficiency at B2‑C1 level.
• Strong technical‑support and help‑desk experience, preferably with Intune, ServiceNow, and Microsoft 365.
• Solid IT and system‑administration knowledge for user accounts, devices, and basic network/server configuration.
• Advanced troubleshooting skills to determine root causes and apply structured problem‑solving.
• Academic background in Computer Science, Systems Engineering, Information Technology, or equivalent practical experience.
• Experience with Windows and/or Linux environments and standard office productivity tools.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and basic cybersecurity practices.
• Excellent communication, customer‑oriented mindset, and ability to work on‑site in Bogota while handling multiple priorities in a fast‑paced, data‑driven environment.

Required skills

• Intune
• ServiceNow
• Microsoft 365
• Windows
• Linux
• TCP/IP
• DNS
• DHCP
• VPN
• Basic cybersecurity
• User account management
• Device management
• Application support
• Network configuration
• Server configuration
• Troubleshooting
• Help‑desk tools