Insurance Operations Leader - Bilingual English

About the role

Gallagher is seeking an Insurance Operations Leader to drive operational excellence for its Bogotá team. The role combines workflow optimisation, talent development and global collaboration to deliver high‑quality insurance solutions.

Key responsibilities

• Partner with the Client Service Manager to review workflows, team mailboxes and metric reports, identify trends and implement efficiency improvements.
• Mentor and develop team members through hands‑on support, training sessions and skill‑gap bridging.
• Resolve complex technical queries from clients, reinsurers and internal teams, ensuring timely outcomes.
• Allocate workloads, monitor capacity and align associate skill sets with evolving business and client needs.
• Authorize activities, review transactions and uphold industry regulations, internal policies and Gallagher Re best practices.
• Liaise with sales teams, clients and stakeholders across global hubs such as Ipswich, Mumbai and Brazil to ensure seamless service delivery.

Required profile

• Minimum 5 years of re/insurance experience, including at least 2 years in a management role within a broker or re/insurer operations team.
• Proven leadership experience setting SMART objectives and driving team success.
• Fluency in English and Spanish; Portuguese is a plus.
• Bachelor’s degree in any discipline.
• Familiarity with transactional broking systems, Gallagher Excellence Model (GEM) and standard operating procedures.
• Strong stakeholder management skills with internal and external partners.

Required skills

• Transactional broking systems
• Gallagher Excellence Model (GEM)