International Operations Agent I

About the role

As an International Operations Agent, you will coordinate the day‑to‑day import and export of freight forwarding shipments across all modes of international transportation. You will work closely with customers, carriers, and internal teams to ensure shipments move smoothly and comply with all regulations.

Key responsibilities

• Qualify customer shipping requirements and gather all necessary documentation and regulatory certificates.
• Set shipping schedules, communicate with customers, carriers, and ports, and verify loading, departures, and arrivals.
• Track shipments, report delays or damages, and resolve customer issues promptly.
• Handle all aspects of air and ocean operations, including data entry, billing, and compliance with SOPs and KPIs.
• Coordinate recovery and delivery schedules with cartage agents and international partners.
• Ensure accurate billing within company guidelines and timelines.

Required profile

• Minimum 3 years experience in export/import operations.
• At least 5 years experience as a freight forwarder handling international shipments.
• Knowledge of IATA/NVOCC, FAA, TSA, export regulations, AES, and CBP procedures.
• Intermediate familiarity with ITAR, DG, and related security regulations.
• Proficient English (B2‑C1 level) and solid computer skills.

Required skills

• IATA/NVOCC
• FAA
• TSA
• Export Regulations
• AES
• CBP
• ITAR
• DG
• CCS‑Certified Coding Specialist
• General computer proficiency