Invoicing Analyst - Administrative Bilingual

About the role

Marsh is looking for an Invoicing Analyst to join its Insurance Operations team in Bogotá, Colombia. This is an entry-level individual contributor role, hybrid with at least three days a week in the office, aimed at early-career candidates who want to gain experience in a global insurance brokerage and risk management firm. The analyst provides administrative and technical support to client-facing brokers, operations leaders and clients.

Key responsibilities

• Process draft policy wordings and endorsements for Senior Account Executives and Principals, and prepare draft renewal reports, insurance manuals, questionnaires and other coverage assessment documents.
• Process invoices, policy documentation, quotations and placing slips, premium and adjustment calculations, and claims histories.
• Prepare information and documentation for pre-renewal and broking meetings, and follow up on outstanding documentation.
• Maintain accurate records in company systems and process complex, confidential documentation with discretion.
• Manage your own workload against service-level agreements, KPIs, productivity, accuracy, timeliness and quality targets, and escalate operational issues when needed.
• Support Operations Services Executives and Team Leaders in improving operational processes, and build strong relationships with internal and external stakeholders.
• Complete all onboarding and training, including two weeks of in-person training.

Required profile

• High school diploma or equivalent; limited previous experience is acceptable.
• Interest in a career in insurance operations, policy administration, invoicing or related services.
• Intermediate English level (B1 or above).
• Previous experience in administrative, customer service, operations or insurance roles is a plus.
• Basic knowledge of insurance products, policy terms, endorsements or renewals is a plus.

Required skills

• Strong organizational skills and attention to detail.
• Good written and verbal communication skills.
• Basic understanding of Microsoft Office and ability to learn proprietary systems.

What we offer

• Professional development opportunities and a supportive, inclusive culture.
• A range of career opportunities and benefits and rewards.
• Foundational experience in insurance operations with experienced professionals in a global organization.