IT Manager (Bogotá, Colombia)

About the role

The IT Manager will lead daily IT operations for WITHIN’s Bogotá office, ensuring system stability, security, and high performance. The role combines hands‑on technical work with proactive project leadership and vendor management.

Key responsibilities

• Oversee day‑to‑day IT operations, maintaining system reliability and security.
• Prioritize and resolve IT support tickets quickly and effectively.
• Troubleshoot complex hardware, software, and network issues.
• Maintain and improve IT infrastructure, including networks, identity management, security tools, and device management.
• Develop and document IT policies, processes, and system configurations.
• Support employee onboarding/offboarding and access workflows.
• Manage relationships with IT vendors, assets, and software tools.
• Identify gaps, propose solutions, and drive IT projects and improvements.

Required profile

• 3–5+ years of experience in IT operations, technical support, or systems administration.
• Demonstrated ability to lead initiatives and take ownership of projects.
• Strong communication and problem‑solving skills in a fast‑paced environment.
• Highly proactive mindset with attention to detail.

Required skills

• Hardware
• Software
• Networking
• Ticketing systems
• Identity management

What we offer

• Base salary dependent on experience (DOE).
• Unlimited vacation policy.
• Health insurance coverage.
• Food, internet, and phone stipends.
• Dog‑friendly office.
• Professional Development Program.