Key Account Coordinator – Weekend Coverage

About the role

Charger Logistics Inc is seeking a dynamic Key Account Coordinator to provide weekend coverage for its customer service operations. The role focuses on monitoring shipments, communicating with customers and drivers, and ensuring smooth transportation processes during Friday‑Monday shifts.

Key responsibilities

• Monitor and track active shipments throughout weekend hours, maintaining real‑time visibility and service performance.
• Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues.
• Update customer portals, systems, and shipment records with accurate and timely information.
• Coordinate pickup and delivery appointments to meet customer requirements.
• Identify, escalate, and resolve service disruptions, delays, load recoveries, and other operational exceptions.
• Handle customer inquiries and complaints, providing timely solutions and follow‑up.
• Prepare and distribute overnight reports to the daytime operations team.
• Maintain accurate documentation and collaborate effectively with carriers and internal stakeholders.

Required profile

• 2+ years of sales and account management experience in transportation and logistics (preferred).
• Recent college or university education.
• Strong knowledge of the trucking industry.
• Excellent verbal, written, and presentation skills.
• Ability to work independently and as part of a team.

What we offer

• Professional growth and career development opportunities.
• Competitive pay package.
• Equal opportunity employment policy.
• Supportive, entrepreneurial environment encouraging individual ideas and strategies.