LATAM Site IT Delivery Lead Manager

About the role

The Manager, LATAM Site IT Delivery Lead is responsible for end‑to‑end delivery of on‑site and regional technology services across multiple Latin American locations. Reporting into the DePuy Synthes Technology organization, this role ensures stable, secure, and high‑quality IT operations that enable manufacturing, commercial, and corporate functions.

Key responsibilities

• Provide overall leadership and accountability for technology service delivery at assigned sites, aligning with global IT standards and local business needs.
• Manage day‑to‑day IT operations, including end‑user services, infrastructure, application support, and site‑specific technology requirements.
• Serve as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction.
• Lead incident, problem, and change management activities to minimize business disruption and ensure timely resolution.
• Oversee local and regional vendors and service providers, managing performance, contracts, and service‑level agreements.
• Drive execution of global and regional IT initiatives, such as deployments, upgrades, and lifecycle management.
• Ensure compliance with cybersecurity, data privacy, quality, and regulatory requirements applicable to medical device environments.
• Lead, coach, and develop site or regional technology team members, fostering a culture of accountability and continuous improvement.

Required profile

• Proven experience leading IT service delivery teams in a multi‑site, multinational environment.
• Strong partnership skills with business leaders and the ability to translate business needs into reliable technology solutions.
• Demonstrated ability to manage vendors, contracts, and service‑level agreements.
• Experience ensuring compliance with cybersecurity, data‑privacy, and regulatory standards in a medical‑device context.
• Excellent communication and coaching skills to develop regional technology talent.

Required skills

• Incident management
• Problem management
• Change management
• Vendor management
• Cybersecurity compliance
• Data‑privacy compliance