MDM Data Specialist

About the role

Twilio is seeking a detail‑oriented MDM Data Specialist to own the integrity of its enterprise master data. In this remote‑first position you will act as the frontline defender of data quality, managing the “Golden Record” for core domains and ensuring compliance with governance policies.

Key responsibilities

• Manage and maintain the Golden Record for Customer and Product domains, resolving conflicts and duplicates.
• Maintain data hierarchies, relationships, and cross‑system mappings.
• Oversee matching and merging processes to improve data consolidation.
• Establish, measure, and monitor data‑quality KPIs such as accuracy, completeness, timeliness, and consistency.
• Perform root‑cause analysis on data discrepancies and lead remediation efforts.
• Design and implement automated data profiling, validation, and cleansing workflows.
• Support the development of data‑governance standards, policies, and business rules.
• Document data lineage, business glossaries, and data dictionaries while facilitating stewardship activities across business units.

Required profile

• 3–5 years of experience in data management, data stewardship, or related roles.
• Strong SQL skills for data profiling and analysis.
• Deep understanding of Master Data Management concepts and best practices.
• Experience with data‑quality tools and methodologies.
• Excellent communication skills in English.

Required skills

• SQL
• Master Data Management (MDM)
• Data‑quality tools
• Data‑visualization tools for reporting metrics
• Data profiling and validation
• Data modeling and lifecycle management