Microsoft Dynamics 365 Sales Solution Lead

About the role

Softgic is looking for an experienced Microsoft Dynamics 365 Sales Solutions Leader to drive business development, solution consulting and enterprise-level CRM transformation. The role leads customer success from pre-sales through implementation and acts as a trusted advisor on digital sales and customer engagement transformation. It is a full-time position based in Chapinero.

Key responsibilities

• Understand customer sales, marketing and engagement processes and identify transformation opportunities
• Lead requirements gathering and define solution scope, roadmap and implementation strategy
• Facilitate workshops with business stakeholders, end users and executive sponsors
• Lead Dynamics 365 Sales implementation projects, coordinating consultants, architects, developers and stakeholders
• Manage project scope, schedule, budget, risks and customer expectations
• Oversee deployment, integration, testing and adoption, and establish support and operational governance
• Coordinate global teams across regions and time zones and act as escalation point for critical issues

Required profile

• 8+ years in CRM consulting, enterprise application implementation or digital transformation
• 5+ years of hands-on experience with Microsoft Dynamics 365 Sales projects
• Proven track record leading enterprise CRM implementations
• Background in business process analysis, requirements definition and stakeholder management
• Consulting firm, system integrator or enterprise software provider experience preferred
• Professional English and ability to work across time zones

Required skills

• Deep knowledge of Dynamics 365 Sales, including lead-to-opportunity, account and contact management, pipeline and forecasting
• Power Platform (Power Apps, Power Automate)
• Integration with Microsoft 365, Teams, Power BI and ERP systems
• Familiarity with Azure and Copilot for Dynamics 365 highly desirable
• Certifications in Dynamics 365, Power Platform, PMP, Agile or Scrum preferred