Occupancy & Retention Support Agent (Remote)

About the role

We are looking for an Occupancy & Retention Support Agent to join our team. The role is fully remote, with a one‑month onsite training period, and supports property management operations through detailed administrative work.

Key responsibilities

• Create and manage occupancy checks using internal systems.
• Monitor renewal triggers and assist the renewals process.
• Track outcomes and route cases based on results.
• Initiate internal escalations and manage work orders.
• Maintain accurate documentation and follow standard operating procedures consistently.

Required profile

• Strong attention to detail and a process‑driven mindset.
• Experience in administrative support, tracking, or operations.
• Ability to manage multiple systems and tasks simultaneously.
• Clear communication and documentation skills.
• Background in property management or renewals support is a plus.

Required skills