Onboarding Project Manager - LATAM

About the role

Cloudbeds is looking for an Onboarding Project Manager to lead complex onboarding projects for its mid‑market customers across Latin America. You will guide clients from contract signing through adoption, ensuring a smooth transition to account management.

Key responsibilities

• Own and manage the end‑to‑end onboarding lifecycle for mid‑market customers, from sales handoff to go‑live and adoption.
• Define project scope, timelines, milestones and deliverables to guarantee timely implementations.
• Serve as the primary point of contact, maintaining clear communication and stakeholder alignment throughout the project.
• Lead customer meetings—including pre‑kickoff, kickoff, check‑ins and go‑live milestones—and document action items.
• Partner cross‑functionally with Onboarding, Account Management, Sales, Product, Support and Professional Services teams.
• Identify and mitigate risks, manage timelines and ensure a high‑touch customer experience.

Required profile

• Proven experience managing onboarding or implementation projects in a SaaS environment.
• Strong understanding of hospitality or hotel‑technology ecosystems.
• Excellent communication, stakeholder management and problem‑solving abilities.
• Ability to work autonomously in a fully remote, fast‑paced setting.

Required skills

What we offer

• Fully remote work environment.
• Opportunity to work with a global team building AI‑powered hospitality solutions.
• Collaborative culture that values feedback, innovation and continuous improvement.