Operations Manager & Right Hand to the Founder

About the role

A staffing company is hiring a full-time Operations Manager to act as the founder's right hand for a community business. You will run the day-to-day of the business so the founder can focus on vision, partnerships and content. You will manage the team, own the operations and work directly with the founder and her team as the company grows into new cities and offerings.

Key responsibilities

• Run operations and the team: manage staff and freelancers day to day, including priorities, deadlines, weekly check-ins and accountability
• Build and own systems and workflows so the business runs smoothly without the founder in every detail
• Track projects, budgets and KPIs and report progress to the founder each week
• Own the member journey: applications, onboarding, personal welcomes and retention
• Plan and run in-person events, VIP dinners and online Power Hours in LA, and support the New York chapter
• Keep the community active on Skool, WhatsApp and other channels, and spot members to spotlight
• Manage relationships with sponsors and partners
• Work with the founder on the content calendar across Instagram, TikTok, LinkedIn and the newsletter
• Use and improve AI tools, agents and automations for content, CRM, email and member operations, and suggest new uses
• Propose new ideas for events, offers, partnerships and revenue, and act as the founder's thought partner on strategy
• Represent the club and the founder at events and meetings when needed

Required profile

• 4+ years in operations, community or social media roles, with at least 2 years managing people or projects
• Experience building and running a community, membership or events program
• Highly organized, clear communicator, calm under pressure, and a self-starter who brings ideas
• Entrepreneurial background (startup, agency or small business) is a big plus

Required skills

• Hands-on with AI tools such as ChatGPT and Claude, and automation platforms
• Strong understanding of Instagram, TikTok and LinkedIn, content calendars and performing content