Paralegal – Customer Service Specialist in LegalTech

About the role

Codekeeper is looking for a Paralegal who combines legal expertise with strong customer service skills. The role sits within the Customer Success team and supports clients using the company’s SaaS software escrow platform.

Key responsibilities

• Draft and review legal agreements tailored to customer requirements, with manager oversight before delivery.
• Respond to client inquiries via email and chat, ensuring quick and accurate handling of requests.
• Assist customers in setting up connections between their source‑code management platforms and the Codekeeper system.
• Support sales leads by answering questions about the service and guiding them through the onboarding process.
• Prepare and deliver reports based on information provided by customers.

Required profile

• Motivated individual with a genuine passion for customer service and legal precision.
• Analytical thinker with a proactive attitude and strong attention to detail.
• Excellent written English communication skills.
• Comfortable multitasking in a fast‑paced, remote‑first environment.

Required skills

• Proficiency with modern web collaboration tools such as Google Docs.

What we offer

• Passionate, fun‑loving colleagues and a startup mindset with growth opportunities.
• Regular team activities, comprehensive onboarding, and a supportive, open‑communication culture.