POS Customer Success Manager, LATAM

About the role

Owner is a remote-first, global company building an AI-native platform for local business owners, starting with restaurants. It is scaling its Point of Sale rapidly and is building a dedicated Customer Success team. As a POS Customer Success Manager, you will own the post-launch relationship for restaurants using Owner's full stack (Core digital ordering platform and POS), driving adoption and retention by proving measurable business value.

Key responsibilities

• Own a portfolio of POS customers across all stages of the post-go-live lifecycle, driving full product adoption across the online ordering platform and POS.
• Coach customers on in-store growth strategies, loyalty program adoption, mobile app optimization and sales volume growth.
• Run Value Reviews linking product usage to outcomes such as month-over-month sales growth, conversion, in-store revenue and digital channel performance.
• Monitor customer health signals, engage at-risk customers and handle cancellations with strong objection handling.
• Work with Product, Launch, Support and Sales to surface insights, drive product improvements and identify growth opportunities.
• Help build POS playbooks, processes, SOPs and scalable frameworks.

Required profile

• 2+ years in Customer Success or Account Management at a POS or restaurant technology company.
• Held targets including NRR, GRR and/or retention metrics.
• Proven track record of managing churn and driving product adoption in a SaaS environment.
• Background in B2B2C, ideally food/hospitality and technology; familiarity with industry trends and competition.
• Bonus: restaurant experience, high-growth or early-stage SaaS background, and familiarity with digital marketing strategies (SEO, email, loyalty, Google Ads).

Required skills

• POS hardware and payment processing knowledge and understanding of in-store restaurant operations.
• Tools: Salesforce, SalesLoft, Claude, Notion, Slack.
• Data interpretation, communication and negotiation, and process improvement.

What we offer

• Estimated base salary of $30,000-$40,000 USD converted to your local currency.
• Comprehensive health coverage, remote-first workplace and unlimited PTO, plus extra perks.