Pre & Post Route Operations Supervisor

About the role

As a Pre & Post Route Operations Supervisor at Veho, you will lead a team responsible for ensuring smooth execution of both pre‑delivery and post‑delivery processes. You will help design and roll out new workflows, train teammates on changes, and act as a cultural champion within the operations unit.

Key responsibilities

• Serve as the escalation point for complex driver partner or internal cases.
• Monitor team performance and attendance, providing coaching to improve skills.
• Implement and optimise new processes across the organization.
• Maintain a feedback loop with daytime teammates to ensure alignment.
• Onboard and train new team members as needed.
• Assist with ad‑hoc tasks outside normal day‑to‑day duties.

Required profile

• Passion for a fast‑growing tech startup focused on logistics.
• 2‑4 years of managerial or supervisory experience, preferably in a support role.
• Comfort working in a high‑volume, fast‑paced environment with many email/chat interactions.
• Strong prioritisation, detail‑orientation, and excellent verbal and written communication.

Required skills

• Experience with Zendesk.
• Familiarity with Chekr.
• Knowledge of Slack (nice to have).

What we offer

• Compensation of 30,000 COP per hour for a 40‑hour week.
• Hybrid work model – three days onsite at the Emprendu85 office.
• Opportunities for equity and rapid career growth within a high‑impact team.